Dr. Gábor Lukács, president of Air Passenger Rights (https://tinyurl.com/nhpv2tze) said the following: “the federal government wants to change how your air travel complaints are handled, and it is a massive win for the airlines. To clear the 97,000-case backlog, Ottawa is proposing to hand over public complaint adjudication to private entities handpicked by the airlines. Your dispute could soon be decided by an airline-picked judge whose livelihood depends on the airline’s goodwill and ongoing business relationship” (https://tinyurl.com/368mw9w5).
Many thanks, Dr. Lukács for your clear explanation of how this new plan affects each one of us, as consumers. Your outstanding YouTube video also ends with helpful suggestions “on what to do to fight back“: https://tinyurl.com/3e8ycru8 .
